Protecting our clients through office closures

At Hatch we are committed to delivering the best possible service to our clients, whatever the scenario. Business as usual is our priority and, while we have been using all preventative measures to keep the office open and installations running to plan, it is essential that we follow government guidance. 

Suspension of installations

Sadly from today 24th March we have suspended our installation programme with immediate effect. Our aim is to protect the health of our staff, clients and society and our presence on site – however carefully managed – clearly creates a risk. We will be contacting every client with a pre-booked installation date to make alternative arrangements.

On-going support

We have also moved to home working for all of our team. We are pleased to be able to reassure all our clients and partners that, despite our relocation, we have the relevant procedures and preparations to maintain business as usual in terms of handling enquiries, supplying quotes and bookings and responding to new briefs.

Our working hours remain 9-5pm and the team will get back to you asap. Our emails (sales@hatchinteriors.co.uk, hello@inkodesign and fulfilment@hatchinteriors.co.uk) are all being monitored and answered, so please continue to use them. We have our mobiles with us, and the numbers of key staff are featured in their email footers so please call us. You can also message us through any of our social channels.

Our team

Our business development and design teams are all fully operational working from home. They are online via mobile and email, and are using Teams to schedule video conferences to share interior designs and update clients on project plans.

 
While we have done everything to maintain business as usual, we feel that this is the most responsible course of action. If you have any questions regarding business continuity at Hatch, please don’t hesitate to contact us.
 
In the meantime we send our warmest thoughts to all our friends and colleagues and hope for a prompt resolution of the situation.

Darren
MD & Founder