Terms and Conditions

Clauses 1 – 12 will apply regardless of whether you are a business client or an individual client

  1. These l Terms
    1. These are the terms on which we provide products and services to you.
    2. Please read these terms carefully before you accept our quotation. These terms tell you who we are, how we will provide products and services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
    3. In some parts of these terms, you will have different rights depending on whether you are a business client or an individual client. You are an individual client if you are an individual and you are buying our products and/or services wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession). Please ensure that you read the sections which apply to you.
  1. Who we are
    1. We are Hatch Interiors Limited, a company registered in England and Wales with company number 05978270 (the “Company”). Our registered office address is at 20 Mead Park River Way, Harlow, Essex CM20 2SE.
    2. You can contact us by calling us at Hatch on 020 3131 7373 or emailing us at sales@hatchinteriors.co.uk.
  1. Our contract with you
    1. Quotations are valid for 30 days from date of quotation.
    2. Once you accept a quotation, the following terms will be incorporated and become binding on you subject to any modifications agreed with and signed by an authorised representative of the Company.
    3. The quotations supplied are strictly confidential and should not be discussed with any third party.
    4. These terms and quotation may not be assigned to a third party.
  1. The Project
    1. The Project is defined as “the installation of the products outlined in the quotation”.
    2. The Company will endeavour to complete the Project within 7 – 14 working days of completion of the property purchase with the possible exception of bespoke items. As these are subject to supply from third parties, the Company will not be held liable for any delay as a result of third-party purchases.
    3. The Company reserves the right to substitute out of stock or discontinued items for an item of equivalent quality and value.
  1. Products
    1. The images of the products on our website are for illustrative purposes only.
    2. Your right to make changes - If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract.
    3. Our right to make changes – we may make minor changes to the products to reflect changes in relevant laws and regulatory requirements, or to implement minor adjustments and improvements. We may also make more significant changes to the products, but if we do so we will inform you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.
    4. Delivery – the delivery costs will be included in the pricing.  
    5. Title and Risk – You become responsible for the products when we deliver them to you (or when you collect them from us). You will own the products once we have received payment for them in full.
    6. If you do not give us the required information - We may need certain information from you so that we can supply the products to you, for example, floor plans, access information and key collection. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
  1. Services
    1. The Company will proceed with the services outlined in the quotation in accordance with these terms and conditions.
    2. The Company will also provide any additional furnishing services as agreed with the Client:
      1. Flooring Choice (if applicable)
      2. Window Dressing Choice (if applicable)
      3. Wardrobe Choice (if applicable)
    3. You may defer the services at any time prior to the agreed date of installation, however, a £750 cancellation charge will be applied to any deferments made less than 48 hours before confirmed install date.
    4. The Company reserves the right to defer an installation if confirmation of access is not given by 24 hours prior to the confirmed installation date.
    5. In the event that the planned installation date does not occur within 14 days of the intended installation date, the Company reserves the right to charge an amount to cover storage equal to 1% of the sales value of the project for every 30 days of additional storage. The holding fee will be calculated on a daily basis.
  1. Client Obligations
    1. The property shall be vacant, clean and free of dust and dirt. We recommend a deep clean prior to any installation of furnishings or hard accessories which is to be arranged by the client.
    2. You must ensure that all main services such as electricity, gas and water are connected and working prior to installation date and that the site is safe and free from workmen.
    3. You should ensure the property is deemed safe, complete and does not pose a potential hazard to the installation team, should this be the case then the installation will not be performed. This includes safe and clear access from the unloading point into the property, parking should be within a reasonable locality to the loading point. The Company reserve the right to charge a fee if this is deemed not to be the case.
    4. You should also ensure the collection point for obtaining the keys prior to the installations is within a reasonable distance from the installation location. Clear instructions should be passed to those responsible for handing over the keys, any adverse delay in obtaining the keys, the Company reserves the right to charge a fee of £250.
    5. You must provide the Company with access to your property in order to complete the Project.
  1. Payment
    1. Payment can be made by cheque drawn on a UK bank, bank transfer or credit card.
    2. Please note that credit card charges may apply.
    3. Installation cannot be booked until the Company has received signed terms and conditions and receipt of the deposit plus VAT.
  1. Cancellation
    1. If you want to end the contract because of something we have done or have told you we are going to do - If you are ending a contract for a reason set out at (i) to (v) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
      1. we have told you about an upcoming change to the product or these terms which you do not agree to;
      2. we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
      3. there is a risk that supply of the products may be significantly delayed because of events outside our control; or
      4. you have a legal right to end the contract because of something we have done wrong.
    1. Please refer to the additional cancellation terms depending on whether you are a business client (clause 17) or an individual client (clause 22).
  1. Force Majeure
    1. If our supply of the products and services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products and services you have paid for but not received.
  1. Publicity
    1. The Company retains the right to use images of the property for documentation and/or marketing purposes.
  1. How we may use your personal information
    1. We will only use your personal information as set out within our Privacy Policy of which a copy can be obtained by request of will be available on our new website.

Clauses 13 -  19 will apply if you are a business client

  1. Payment
    1. You shall pay each invoice submitted to you by the Company within 30 days of receipt to the bank account whose details are set out in these terms.
    2. Without prejudice to any other right or remedy we may have, if you fail to pay any sum due to us under this agreement on its due date, you will be liable to pay interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgment. Interest under this clause 13(b) will accrue each day at 4% a year above the Bank of England’s base rate from time to time, but at 4% a year for any period when that base rate is below 0%.
  1. Governing Law and Jurisdiction
    1. The following terms are governed by English law and are subject to the exclusive jurisdiction of the English courts.
  1. Entire Agreement
    1. This is our entire agreement with you. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation (or negligent misstatement) based on any statement in these terms.
  1. Return of Products
    1. If for any reason you wish to return any item within 30 days of installation, the Company has the discretion whether to accept the instruction and a removal fee of minimum £250 up to a maximum of £750 dependent upon number of items will be payable. The Company has no obligation to accept returns outside the 30 days from date of installation. Items will not be refunded if they have been used or damaged and bespoke, non-stock items are non-refundable. We are happy to dispose of Non-Hatch items at an additional cost of £250 per item. 
    2. Whilst every care is taken during the installation of wall-hung artwork and mirrors, the Client agrees to take responsibility for any required remedial work.
  1. Cancellation Policy
    1. To end the contract with us, please let us know by either calling us at Hatch on 020 3131 7373 or emailing us at sales@hatchinteriors.co.uk.
    2. We will pay the costs of return if your reason for ending the contract falls under clause 9(a) or 17(c). In all other cases, you must pay the costs of return.
    3. If what you have bought is faulty or misdescribed – please refer to our warranty at clause 19.
    4. How we will refund you - If you are entitled to a refund under these terms we will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
    5. When your refund will be made - We will make any refunds due to you as soon as possible and in any event within 30 days.
  1. Our responsibility for loss or damage suffered by you
    1. Nothing in these terms shall limit or exclude our liability for:
      1. death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
      2. fraud or fraudulent misrepresentation;
      3. breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
      4. defective products under the Consumer Protection Act 1987; or
      5. any matter in respect of which it would be unlawful for us to exclude or restrict liability.
    2. Except to the extent expressly stated in clause 18(a) all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.
    3. Subject to clause 18(a):
      1. we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
      2. our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited the total sums paid by you for the products and services under this contract.
  2. Warranty
    1. We warrant that on delivery, and for a period of 24 months from the date of delivery (“Warranty Period”),] any products shall:
      1. conform in all material respects with their description [and any relevant specification;
      2. be free from material defects in design, material and workmanship;
      3. be of satisfactory quality (within the meaning of the Sale of Goods Act 1979); and]
      4. be fit for any purpose held out by us.
    1. Subject to clause 19(a), if:
      1. you give us notice in writing during the Warranty Period within a reasonable time of discovery that a product does not comply with the warranty;
      2. we are given a reasonable opportunity of examining such product; and
      3. you return such product to us at our cost.we shall, at our option, repair or replace the defective product, or refund the price of the defective product in full.
    1. We will not be liable for a product’s failure to comply with the warranty if:
      1. You make any further use of such product after giving us notice under clause 19(b)(i);
      2. the defect arises because you failed to follow our instructions as to the storage, installation, commissioning, use or maintenance of the product or (if there are none) good trade practice;
      3. the defect arises as a result of us following any drawing, design or specification supplied by you;
      4. you alter or repair the product without our written consent; or
      5. the defect arises as a result of fair wear and tear, wilful damage or negligence.
    2. These terms shall apply to any repaired or replacement products supplied by us under this clause.

Clauses 20 – 24 will apply if you are an individual client

  1. Governing Law & Jurisdiction
    1. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
  1. Client obligations
    1. You agree to pay the deposit invoice (being 100% plus VAT) prior to the booking the installation.
  1. Cancellation Policy
    1. To end the contract with us, please let us know by either calling us at Hatch on 020 3131 7373 or emailing us at sales@hatchinteriors.co.uk.
    2. We will pay the costs of return if your reason for ending the contract falls under clause 9(a) or clause 22(c) or (d). In all other cases, you must pay the costs of return.
    3. If what you have bought is faulty or misdescribed - We have set out a summary of your key legal rights. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
      1. In respect of products, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
        1. up to 30 days: if your goods are faulty, then you can get an immediate refund.
        2. up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
        3. up to two years: if your goods do not last a reasonable length of time you may be entitled to a partial refund.
      2. In respect of the services, the Consumer Rights Act 2015 says:
        1. you can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or a partial refund if we can't fix it.
        2. if you haven't agreed a price beforehand, what you're asked to pay must be reasonable.
        3. if you haven't agreed a time beforehand, it must be carried out within a reasonable time.
    4. If you have just changed your mind  -
      1. For most products bought online, you have a legal right to change your mind within 14 days after you receive the goods and receive a refund unless your goods as split into several deliveries over different days, in which case you will have until 14 days after the day you receive the last delivery.
      2. For services, you have 14 days after the day we email you to confirm we have received your signed quotation. However, your right to change your mind does not apply in respect of services once these have been completed, even if the cancellation period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us you have changed your mind.
    5. In all other cases - Even if we are not at fault and you are not a consumer who has a right to change their mind, you can still end the contract before it is completed, but you may have to pay us compensation. A contract for products is completed when the product is delivered and paid for. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you are not a consumer who has changed their mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) 50% of the fees you have paid as compensation for the nett costs we will incur as a result of your ending the contract.
    1. When your refund will be made
      1. Your refund for the product will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.
      2. In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.
    2. Whilst every care is taken during the installation of wall-hung artwork and mirrors, the Client agrees to take responsibility for any required remedial work.
  1. Our rights to end the contract
    1. We may end the contract at any time by writing to you if:
      1. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, floor plans, supply of electricity a sparkle cleaned apartment or unit; or
      2. you do not, within a reasonable time, allow us access to your premises to supply the services.
  1. Our responsibility for loss or damage suffered by you
    1. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
    2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and, where installed by us, correctly installed and for defective products under the Consumer Protection Act 1987.
    3. If we are providing services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services.
    4. We only supply the products and services to you for domestic and private use.
  2. Fiance Terms and Conditions:

  3. Hatch Interiors are authorised and regulated by the Financial Conduct Authority. We are a credit broker not a lender – credit is subject to status and affordability, and is provided by Hitachi Capital (UK) PLC. Terms and conditions apply.

    Credit subject to status, terms and conditions apply. Credit is available only to clients who are over 18, a UK resident and spend a minimum of £5,000 and a maximum of £25,000 including VAT on a single order. Two options are available: 0% interest on loans repaid within 12 months, or 9.9% APR representative across a 13 to 60 month repayment period. Early settlement fees do not apply.

    Please note this is not an offer of finance. Rep Example: Cash Price £5000.00, Deposit £500.00, Amount of Credit: £4500.00. Interest rate: 9.9% p.a fixed. Representative: 9.9% APR. Total Term: 48 Months. 48 Monthly Repayments of: £113.02, Total Interest: £924.96. Total Amount Payable: £5,924.96.

    Finance is provided by Hitachi Capital (UK) PLC, authorised and regulated by the Financial Conduct Authority. Financial Services Register no. 704348. The Register can be accessed through http://fca.org.uk Registered Office: Hitachi Capital House, Thorpe Road, Staines-upon-Thames, Surrey, TW18 3HP. Registered in Cardiff under company no. 1630491.